NetLessor - Post Go-Live Support Overview

Overview

This article gives more insight into the resources you will have access to following your NetLessor implementation.

Client Preparation

You will have access to your implementation team to ask any NetLessor-related questions through your first full month-end close cycle following your go-live. After this period, you will transition over to reaching out to our dedicated support channel at support@netgain.tech. Please make sure that your team has signed up for our knowledge base, since this will be the easiest and fastest way to receive answers to your questions.

Post Go-Live Support

Once you have gone through a full month-end close cycle after your go-live, you will transition over to finding answers through our vast and easy-to-understand knowledge base, and then—if you need additional assistance—by reaching out to our dedicated support channel (support@netgain.tech). We would ask that you no longer reach out to your Netgain implementation team, since they will have been assigned to other projects and may not be as responsive. Our dedicated support team is very responsive and will be able to quickly address your questions.

Questions about your renewals or billing should be directed to our renewals team at renewals@netgain.tech.

If you are interested in purchasing additional Netgain products, feel free to reach out to awalker@netgain.tech. His team will be able to provide you with additional details and provide product demos as desired.

Next Steps

Enjoy your automated lease accounting!