Answers to top 3 support questions

Even the most experienced users run into occasional questions as they work in Netgain products. To make things easier, we’ve compiled clear answers to three of the most common topics customers ask about. Use this guide to quickly troubleshoot and keep your accounting processes running smoothly.

Why don’t NetLease or NetAsset reports match my Balance Sheet?

1. The best way to get to the bottom of the issue is to first identify the specific leases or assets that are causing the discrepancy. Here’s how you can do that:

• Run both the subledger roll forward and the G/L balance roll forward
• For NetAsset - Asset Balance Subledger Roll Forward and Asset Balance Roll Forward
• For NetLease – Lease Balance Subledger Roll Forward and Lease Balance G/L Roll Forward

2. Make sure both reports are run using the same filters

• In the export level (or report level) filter, be sure to select lease summary or asset summary

3. Export both reports to excel
4. Do a vlookup on the IDs to compare the ending balances for each individual lease or asset between the two reports

• This will allow you to identify exactly which leases or assets are causing the discrepancy

5. From there, in NetSuite, go to each lease or asset record that has a discrepancy and review the record to see if there are any obvious mistakes – these are common things to check for:

• Duplicated journal entries or schedule lines
• Modifications or revaluations that didn’t process correctly
• Schedule lines or journal entries that have been manually edited by a user

How do I update a lease (NetLease or NetLessor) for changes that should have happened in the past, but I just found out about? ie – payment changes, rate change, renewal, etc.

1. Use a true up modification and choose a version date. The version date is the day the change should have been effective. This will not change anything in closed periods or update prior schedule lines, but a correcting entry will be posted in the current period, and the schedule will be updated going forward to reflect the change.

Why are some of my bank transactions missing from NetCash?

1. If there are no transactions getting posted in NetCash, use these instructions (NetCash Bank Help Page) to manually pull in and jumpstart the connect back again with the Bank Institution.
2. If there are no transactions getting posted even after refreshing Finicity / Plaid connection, use these instructions (NetCash Reauthenticating Bank Accounts) to troubleshoot. You might need to re-authenticate with the bank institution to refresh the token.
3. If there are still no transactions posted after connecting the Bank Institution and linking the Bank Account, use these instructions (NetCash Automatic Bank Feed Connection Setup) to make sure all the required fields are populated in order for transactions to pull in and GL Transactions from NetSuite to show.

If you’ve followed these steps and still have questions, our support team is happy to help. Please email support@netgain.tech. When reaching out, include any details you uncovered, such as specific lease or asset records, or bank account info, so we can assist you more efficiently.