SSEO - How Do I Request Additional SuperSync Email Licenses?
If you’re finding that your organization needs more SuperSync Email licenses, the process for requesting them is straightforward. This guide will walk you through the steps for submitting a request to ensure the support team can efficiently process your license increase.
Steps to Request Additional Licenses
Reach Out to the Support Team
To begin, send an email to the SuperSync support team at supersync@netgain.tech. This will create a support ticket for your request, ensuring it is reviewed and tracked properly.
Include Required Information in Your Request
In your support request, please be sure to include the following details:
Your organization’s name for identification.
The number of additional licenses you are requesting.
Note: As per company policy, all requests must be for a minimum of five additional licenses or more. Requests below this minimum will not be accepted.
Await Confirmation from the Support Team
After submitting your request, a member of the SuperSync support team will review your ticket. Once it’s approved, they will:
- Confirm the license increase with you via email.
- Notify the account team about the approved increase.
Billing and Invoicing Follow-Up
After the support team’s confirmation, the account team will reach out to provide any necessary follow-up regarding billing and invoicing for the additional licenses. Be sure to review this information to understand any changes to your account.
Summary
To recap:
- Email the support team at supersync@netgain.tech.
- Provide your organization’s name and the quantity of additional licenses (minimum of 5).
- Await confirmation from the support team and a follow-up on billing from the account team.