SSEO - SuperSync Email Product FAQ
Shared Mailboxes
Q: Does SuperSync Email for Outlook support Microsoft's "Shared Mailbox" feature?
- A: SuperSync Email for Outlook does support shared inboxes in certain configurations where multiple users log into the same email account. Please consult with the support team if the configuration is not working.
Q: Can SuperSync be used with an email account that multiple users log into?
- A: Yes, if multiple users log into a single email account, the add-in supports this setup. Users need to install the add-in once for it to sync across all Outlook clients where the shared account is logged in.
Q: What is the best practice for setting up a shared Outlook account in NetSuite?
- A: Provide the login details to all users who need access. In NetSuite, create an employee record representing the shared Outlook account and set the shared email as the employee's email. This employee record should be assigned a SuperSync Email profile and will use one SuperSync Email license. The employee record does not need NetSuite login access.
Email Logging
Q: Is it possible to "Unlog" an email in SuperSync once it is logged?
- A: No, there is no current way to undo an email log from the Outlook add-in. However, the message record can be removed from NetSuite by clicking the "Remove" link in the Messages sublist on the record the message is attached to.
Multiple Email Addresses
Q: Can each user sync more than one email address?
- **A:** Yes, users can sync multiple email addresses using the alias field to add additional addresses.
Logging Emails to Multiple Recipients
Q: Can emails be logged to multiple people included in the same email?
- **A:** Yes, you can search for multiple people using the OR operator. By default, with auto search enabled, it will search for everyone in the To field of the email using each person's name and email address. After searching, you can select multiple records to log the email to.
Security and Permissions
Q: Is data that flows between Outlook and NetSuite encrypted?
- A: Yes, all information sent between Outlook and NetSuite is encrypted with SSL.
Q: What permissions does the email add-in require within Microsoft 365 for Outlook?
- A: The add-in uses a limited set of permissions and must be open and active in Outlook to trigger scripts.
Q: Does SuperSync save any information from emails being passed from Outlook to NetSuite?
- A: No, SuperSync does not save any information from the emails, except for each user's email address for analytics purposes shown on the client's dashboard.
File Cabinet Storage
Q: How much File Cabinet storage does SuperSync Email typically use for average clients?
- A: The storage usage depends on the number of email attachments uploaded over time. SuperSync Email itself uses minimal storage, mainly for some JavaScript files.
System Requirements and Platform Support
Q: Are there any considerations for using SuperSync Email on PC vs. Mac?
- A: Ensure that the system requirements for both Windows and macOS are met.
Q: Is the Outlook web app supported?
- A: Yes, the Outlook web app is supported.
Email Attachments and Logos
Q: Are logos automatically brought over with attachments, and is there a way to prevent this?
- A: Programmatically, there is no way to differentiate between images in the body of an email and those in an email signature. To a script, all images in the email body are treated the same.
This FAQ provides a comprehensive overview of SuperSync's capabilities and considerations for integrating email functionalities with NetSuite, addressing shared mailboxes, logging, security, storage, platform compatibility, and email attachments.