Punchout - Resolving Errors on the Pending Transaction Page

 

Question:
What should I do if I receive an error on the pending transaction page when creating a Purchase Order or Requisition in NetSuite?

Answer:
If you encounter an error on the pending transaction page indicating that the Purchase Order or Requisition could not be created in NetSuite, it is typically due to missing vendor information for the item in NetSuite. To resolve this issue:

  1. Go to the item record in NetSuite.
  2. Ensure the vendor information is populated correctly.
  3. Once the vendor details are filled in, the error should be resolved.

After addressing the error, you have several options to retry the process:

  1. Start Fresh: Disregard the pending transaction and create a new one.
  2. Re-Process: Click the “Re-Process” button to immediately attempt to re-save the transaction.
  3. Edit Fields: Click the “Edit Fields” button to open an intermediate screen where you can make changes before re-saving the transaction.

 

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