NetAsset - Maintenance Management: Overview & Setup

Overview

NetAsset offers a paid Maintenance Add-On feature designed to automate the creation of native NetSuite Case records. A few key points to note about this feature:

  1. This is a paid add-on, so users interested in accessing it should contact their account manager.
  2. It is separate from the free maintenance add-on bundle (learn more here: NetAsset Maintenance Bundle).
  3. The add-on can be used with both NetAsset and NetRental records.

This article provides a walkthrough of the general setup for the paid Maintenance Add-On feature. It covers how to enable Cases in NetSuite and activate the Maintenance Management system feature within NetAsset. 


Enabling Cases in NetSuite

Step-by-Step Process

  • Navigate to Setup > Company > Enable Features.
  • In the CRM subtab, under the Basic Features section, select the checkbox for Customer Support and Service
  • Click Save to apply the update.

Enabling the Maintenance Management Feature

Step-by-Step Process

  • Navigate to NetAsset > NetAsset Setup > System Setup.
  • Under the System Features subtab, select the checkbox for Maintenance Management:
  • Click Save to apply the update.

Next Steps

  • Create Case Events to specify when case records should be automatically generated by the system. For more information, refer to the Case Events Setup Guide.

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