NetAsset - Troubleshooting the "- None -" Line on G/L Reports
Overview
The - None - line on G/L reports shows transactions that are booked to asset-related accounts but are missing an asset tag. This article provides a guide to understanding why transactions appear on the - None - line and how to identify and resolve the underlying issues.
Understanding the - None - Line
Before troubleshooting the - None - line, it's important to understand how the system determines which transactions appear there.
Transactions appear on the - None - line when they meet both of these criteria:
- The transaction is missing an asset tag (i.e., the NetAsset Asset field is blank)
- The transaction is booked to an account that is mapped to an asset type
Example Causes of - None - Line Transactions
- Manual journal entries posted to asset-mapped accounts without an asset tag
- Go-live manual entries that reverse pre-existing asset balances were not properly handled
- System-generated transactions that failed to tag properly due to data issues
- Non-asset transactions posted to accounts that are incorrectly mapped to asset types
Filtering Reports for Troubleshooting
Viewing Transaction Detail
Transaction detail only displays for transactions in the activity columns of the G/L report. To view the transactions comprising the beginning balance, filter to earlier accounting periods to ensure all relevant transactions appear in the activity columns.
Recommended Filtering Approach
Filter the G/L report from the original go-live date to the present date. This should display transaction detail for all - None - line activity since going live with NetAsset. At the original go-live date, the beginning balance of the - None - line should match the asset balances that existed before implementing NetAsset.
To filter the report:
- Navigate to NetAsset > Reports > G/L & Recon Reports, and open the desired G/L report
- Locate the Filters section at the bottom of the report
- Set the From Date to the NetAsset go-live date
- Set the To Date to the current date (or the end of the reporting period)
- Set the Report Level to Transaction Detail
- Click Preview to refresh the report
Troubleshooting Common - None - Line Issues
Incorrectly Mapped Accounts
Verify that accounts are mapped to the correct asset types. Review transactions on the - None - line to identify whether any originate from accounts that should not be mapped to asset types.
Example: If non-asset accounts are accidentally mapped to an asset type, unrelated transactions will be pulled into the G/L report and appear on the - None - line, creating an unexpected balance.
Resolution: Navigate to the asset type setup and verify account mappings are correct. Remove any incorrectly mapped accounts from the asset type configuration. Once corrected, the - None - line balance attributable to the non-asset transactions will resolve.
Missing Asset Tags
Review transactions on the - None - line to identify any that should be tagged to a specific asset. Transactions may appear on the - None - line if:
- Manual journal entries were posted to mapped accounts without tagging an asset
- Transactions were created through integrations or imports that did not include asset references
- System-generated transactions failed to properly tag due to data issues
Go-Live Entry Issues
Unexpected - None - line balances often stem from improperly configured go-live entries. The manual entry recorded at go-live should reverse the amounts that existed on the balance sheet on the day before the go-live date.
Critical Note: The manual go-live entry should NOT be an exact reversal of the NetAsset system-generated go-live entries. The manual entry must reverse the pre-go-live balance sheet amounts, which may differ from the NetAsset system-generated go-live entries due to timing/rounding differences or adjustments.
To validate go-live entries:
- Review the balance sheet on the day before the go-live date
- Verify the manual go-live entry reverses these specific amounts
- Confirm the net effect of the manual entry and system-generated go-live entries results in the correct beginning balances